SHIPPING

Delivery Time:

  • Orders from 5TenInternational are typically delivered within 3-8 working days. We aim to provide a swift delivery experience.

Order Status Updates:

  • 5TenInternational values keeping you informed. We’ll reach out to you through email and SMS to provide regular updates on the status of your order.

Possible Delays:

  • Please note that, due to the current situation, some items may experience minor delays. We appreciate your understanding in such cases.

Assistance with Delayed Orders:

  • If your product does not arrive within the specified time frame, don’t hesitate to contact us at 5teninternational@gmail.com. Our dedicated team is here to assist you with any concerns.

SHIPMENT

Warehouses:

  • 5TenInternational  maintains multiple warehouses in the USA, UK, and Canada to efficiently store our products.

Fast Shipping:

  • We prioritize quick deliveries and select the fastest shipping routes to get our products to you.

Courier Services:

  • Your orders are shipped via world-class courier services, including UPS, USPS, DHL, and FedEx. Tracking details are provided once your product is shipped.

TRACKING

Order Tracking:

  • After your product is shipped, you’ll receive tracking details via email and SMS. These details allow you to monitor your order and stay informed about your shipment’s progress. Additionally, you can check the shipping status on our tracking page.

RECEIVING

Receiving Your Order:

  • If you are unavailable at the time of delivery, kindly arrange for someone to receive and sign for your order. Alternatively, you can contact the courier service to reschedule the shipment for your convenience.

DEFECTED ITEM(S)

Product Quality:

  • 5TenInternational is committed to delivering high-quality, flawless products. However, if, on a rare occasion, an item is damaged during the shipping process, our straightforward return and exchange policy allows you to initiate an exchange.

Your satisfaction is paramount to 5TenInternational ]. For any inquiries, assistance, or to report a defected item, please contact us at 5teninternational@gmail.com. We’re here to ensure your shopping experience with us is as smooth as possible.