FAQ

PAYMENT INFORMATION

When the order payment is taken of my bank account?

The payment for your order from 5TenInternational is typically deducted from your bank account at the time of purchase or shortly after, depending on the payment method you selected during the checkout process.

What is wishlist?

A wishlist is a feature on the 5TenInternational website that allows users to create a personalized collection of items they are interested in but may not be ready to purchase immediately. It serves as a convenient way to keep track of desired products for future reference or potential acquisition.

What should I do if I receive a damaged or wrong product?

If you receive a damaged or incorrect product from 5TenInternational, please contact our customer service immediately. We apologize for any inconvenience and will assist you in arranging a return or exchange, ensuring you receive the correct and undamaged item.

Can I change or cancel my order?

The ability to change or cancel your order from 5TenInternational depends on the stage of processing. Please contact our customer service as soon as possible, and we will do our best to accommodate your request. Once an order is dispatched, changes may no longer be possible.

What is "package tracking" in my orders?

"Package tracking" in your orders refers to the ability to monitor the real-time status and location of your shipment as it makes its way to the delivery destination. This feature allows you to trace the journey of your package and estimate its expected delivery date.

SHOPPING INFORMATION

Delivery charges for orders from the 5TenInternational?

Delivery charges for orders from 5TenInternational vary depending on the location of delivery. Please check our website or contact our customer service for specific details based on your shipping address.

How long will delivery take?

The estimated delivery time for your order from 5TenInternational is 7 to 10 working days or more. Please note that this duration may vary due to potential courier issues.

What exactly happens after ordering?

After placing an order with 5TenInternational, our team begins processing your request. This involves verifying the details, preparing your items for shipment, and coordinating with the selected courier for delivery. You will receive confirmation emails with tracking information to keep you informed about the status of your order.

Do I receive an invoice for my order?

Yes, you will receive an invoice for your order from 5TenInternational. The invoice will be sent to the email address associated with your account, providing a detailed breakdown of your purchase.

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